Frequently Asked Questions

Explore the variety of luxury vehicles in our Miami limo fleet by visiting our Fleet Page. Here you can view all available limos and check their availability.

Every ride includes a professional chauffeur and a clean, luxurious vehicle with Wi-Fi. Every Luxury Sedan, First Class, Luxury SUV, Luxury Sprinter and Executive Sprinter also has complimentary bottled water and phone chargers. For more detailed information, please contact us directly.

Yes, we offer customized limo services tailored to your specific needs and requests. Contact us to discuss your requirements.

We cover the entire Florida region, including Miami, Fort Lauderdale, West Palm Beach, and more.

Yes. Every vehicle has Wi-Fi, and every Luxury Sedan, First Class, Luxury SUV, Luxury Sprinter and Executive Sprinter has complimentary bottled water and phone chargers; the Luxury and Executive Sprinters add a TV and surround sound.

The Luxury Sedan, Luxury SUV and Luxury Sprinter can be booked online even for right now; First Class and the Executive Sprinter need 2 hours’ notice, and a motor coach needs 24 hours and is reserved by phone. Rides booked less than 12 hours ahead are checked by our dispatch team first, usually within a few minutes. For big events such as the Miami Grand Prix or Art Basel, book at least a week ahead.

Yes, additional charges may apply for waiting time and extra stops. Please contact us for detailed pricing information.

We do not allow food in the limo. Contact us for any specific requests or restrictions.

Yes, we provide limo services for weddings, proms, and other special events. Contact us to make your event unforgettable.

The number of passengers and luggage may vary based on the vehicle. Contact us to ensure your limo meets your requirements.

We prioritize cleanliness and hygiene in our Miami limo services. Each vehicle is cleaned and inspected before every ride, disinfected thoroughly, and undergoes deep cleaning on a weekly basis to ensure your comfort and safety.

Yes, we frequently arrange for decorations and custom setups inside our Miami limos, especially for wedding customers. Simply get in touch with us to discuss your requirements, and we will prepare everything for your special day.

There is no deposit. We accept credit and debit cards, including Visa, Mastercard and American Express, plus Apple Pay and Google Pay, through Stripe’s secure checkout. The full fare is charged when you book; for rides within 12 hours your card is only authorized until dispatch accepts the ride, and pickups more than 14 days out can be reserved with no payment today.

Cancellation is free up to 2 hours before pickup for a Luxury Sedan or Luxury SUV, 24 hours for First Class and 72 hours for Sprinter vans; inside that window 50% of the fare is charged, and no-shows are not refunded. The policy for your vehicle is shown with your quote, and refunds go back to the card you paid with. Motor coach terms are confirmed when you reserve by phone. To cancel, call or WhatsApp +1 305-699-6919, or email contact@miamilimocar.com, with your booking reference.

In case of an emergency or last-minute changes, you can contact us 24/7 through our customer service hotline or email.

The hourly minimums for booking a limo in Miami depend on the type of service you require. Contact us for more details about our flexible limo rental options.

Yes. Infant, child and booster seats are available on request in the Luxury Sedan, First Class, Luxury SUV, Luxury Sprinter, Executive Sprinter and Motor Coach. Add them under special requests when you book online, or mention them when you reserve a motor coach by phone.

Small pets are allowed in our limos. Please inform us in advance so we can make the necessary arrangements. Additional cleaning fees may apply.

Generally, there are no restrictions on the type of luggage you can bring. However, please contact us if you have any specific concerns.

Your confirmation arrives by email and SMS as soon as you book; no account is needed. If you can’t find it, call or WhatsApp +1 305-699-6919, or email contact@miamilimocar.com, with your booking reference and we will send it again.

Once your chauffeur is assigned, we text you their name and mobile number, and they contact you as they approach the pickup. At Miami International (MIA) and Fort Lauderdale-Hollywood International (FLL) you choose when you book: with Meet at Baggage Claim your chauffeur waits at your baggage claim holding a sign with your name (if you clear US customs at MIA or FLL, they meet you as you come out of customs instead), and with Curbside Pickup you call or text your chauffeur once you have your bags. Both cost the same.

You can contact the driver directly using the contact details provided to you before the ride. This includes the driver's phone number for any necessary communication.

Yes, you can change the pickup location after booking. Please contact our customer service as soon as possible to update your details. Generally, if the changed pickup location is nearby, you can simply notify your driver.

We use real-time flight/train tracking data, so we know if your flight is delayed. You don't have to worry about your delay. There won't be additional fees for a delayed flight.

We recommend being ready at least 15 minutes before your scheduled pickup time to ensure a smooth and timely departure.

Yes, you can request a specific driver when booking your ride. Please let us know your preference, and we will do our best to accommodate your request.

You will receive a notification when the driver has arrived at the pickup location. The driver will also contact you directly to confirm their arrival.

Please have a valid form of identification, such as a driver's license or passport, ready to show the driver upon pickup.

If you can't find the driver at the pickup location, contact the driver directly using the contact details provided or call our customer service for assistance.

The driver will present their company ID and a valid form of identification upon arrival. You can also verify their identity using the contact details provided before the ride.

Yes, you will receive a real-time tracking link to monitor the limo's arrival status and ensure a timely pickup.

Yes, you can request refreshments or snacks in the limo. Please let us know your preferences in advance, and we will do our best to accommodate your request.

Yes, you can request additional stops during the ride. Please inform the driver, and we will accommodate your needs.

Yes, you can change the destination during the ride. Please inform the driver as soon as possible to make the necessary adjustments.

Yes, you can adjust the temperature inside the limo. Please inform the driver of your preference.

Yes, Wi-Fi is available in our limos for your convenience.

Yes, you can play your own music during the ride. Please connect your device to the limo's sound system.

Every vehicle has Wi-Fi, and every Luxury Sedan, First Class, Luxury SUV, Luxury Sprinter and Executive Sprinter has complimentary bottled water and phone chargers; the Luxury and Executive Sprinters add a TV and surround sound. Please ask when you book if you need anything else on board.

Yes, you can request to extend the duration of the ride. Please inform the driver in advance, and we will adjust the schedule accordingly.

Yes, food and beverages are allowed in the limo. Please inform the driver if you have any special requests.

Smoking is not permitted inside the limo to ensure the comfort and safety of all passengers.

Yes, our drivers are knowledgeable about local attractions and can provide information and recommendations during your ride.

Yes, a privacy partition is available in our limos for your convenience.

Yes, you can request a specific route or scenic detour. Please inform the driver, and we will accommodate your request.

Having more than 2 decades of experience on the roads, this rarely happens with our highly experienced drivers. In the event of heavy traffic or a roadblock, our drivers will take the best alternative route to ensure you reach your destination as quickly and safely as possible.

Phone chargers come in every Luxury Sedan, First Class, Luxury SUV, Luxury Sprinter and Executive Sprinter. If you need one in another vehicle, ask when you book.

Yes, you can request to make an unscheduled stop. Please inform the driver, and we will accommodate your request.

You can adjust the lighting inside the limo using the control panel. Please ask the driver if you need assistance.

You can leave feedback about your ride experience by visiting our feedback page or contacting customer service.

Yes, you can request the same driver for your next ride. Please mention this request when booking.

If you left something in the limo, please contact our customer service immediately. We will assist you in retrieving your lost item.

You can get a receipt for your ride by requesting it through our website or contacting customer service.

You can contact our customer service for follow-up questions through our hotline, email, or the contact form on our website.

To report an issue or complaint about your ride, please contact our customer service. We take all feedback seriously and will work to resolve any issues.

Yes, you can book another ride immediately after completing your current one. Please use our booking platform or contact customer service for assistance.

Yes, we have a loyalty program for frequent riders. Please visit our website or contact customer service for more details.

There are no customer accounts: you enter your details each time you book. To change the contact details on an existing booking, call or WhatsApp +1 305-699-6919, or email contact@miamilimocar.com, with your booking reference.

Our lost and found policy ensures that any items left in the limo are safely stored. Please contact customer service to retrieve lost items.

You can thank the driver for exceptional service by leaving a tip or providing positive feedback through our customer service or feedback form.

You can provide suggestions for improving the service by filling out our feedback form or contacting customer service directly.

Yes, you can request a different vehicle for your next ride. Please specify your preference when booking.

Call or WhatsApp +1 305-699-6919, or email contact@miamilimocar.com, with your booking reference. Cancellation is free up to 2 hours before pickup for a Luxury Sedan or Luxury SUV, 24 hours for First Class and 72 hours for Sprinter vans; inside that window 50% of the fare is charged.